How to Fix Spotify Premium Plan not working

With Spotify, it’s easy to find the right music or podcast for every moment – on your phone, your computer, your tablet and more.

There are millions of tracks and episodes on Spotify. So whether you’re behind the wheel, working out, partying or relaxing, the right music or podcast is always at your fingertips. Choose what you want to listen to, or let Spotify surprise you.

You can also browse through the collections of friends, artists, and celebrities, or create a radio station and just sit back.

Soundtrack your life with Spotify. Subscribe or listen for free.

Premium not working

If you pay for Premium but aren’t getting Premium features, here are some ways to get back to the beat.

Log out and back in

This can force an update between your device and account.

Also, check you’re using the right login details. You might have signed up to Premium with a different account.

Check your plan status

Go to your account page and scroll to Your plan.

Plan status What to do
Spotify Free

You may have logged into the wrong account page.

Try again with different login details.

If you’re sure you don’t have another account, see “Check your payment status”.

Any Premium plan

Log out and back into the app. Sometimes this is needed to sync your account and device.

Also, make sure you log in with the same email address shown on your account page. Otherwise you could log into another account that doesn’t have Premium.

If there’s no email address on your account page, try logging in with Facebook.

Invited to Premium Family or Duo?

Check the manager hasn’t removed you from the plan.

Or, you may have lost access if we can’t verify you. You can ask the manager to invite you again or choose a different Premium plan.

Check your payment status

Note: If your plan is with a partner company (e.g. your phone or internet provider), they manage your payments.

If your Spotify payment is marked as ‘pending’ on your bank statement, it might not have gone through successfully. When you submit a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you.


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